US Airways EPIC FAIL : Airline tweets EXTREME picture to customers complaining their flight was late
US Airways has profusely apologized after an extremely graphic picture of a woman engaged in a sex act with a model Boeing 777 was tweeted to a customer who complained about her Spring Break flight.
The young woman, Alex, tweeted directly to US Airways early on Monday morning that her flight to Portland had been delayed - demanding 'free stuff' because her vacation was off to a bad start.
In reply, the airlines official Twitter account replied, 'We don’t like to hear this, Alex. Please provide feedback to our Customer Relations team here,' and attached a photograph of the nude woman out to its 418,000 followers this afternoon.
US Airways have not explained why the photograph was sent out, but have offered a sincere and full apology.
'We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.'
Of course the tweet was deleted but spent 22 minutes online - enough time to cause a frenzy of sharing among incredulous users of the social media app.
When reached for comment, US Airways admited they were aware of the situation but could not explain it as of Monday afternoon.
The replies to the offensive tweet ranged from laughter to outrage.
It seems the tweet was originally sent as a bad joke to American Airlines and presumably someone at US Airways tried to copy and paste it to send to a friend, but inadvertently tweeted it out to genuine customers.
US Airways eventually said sorry in full for the gross error.
'We apologize for the inappropriate image we recently shared in a Twitter response. Our investigation has determined that the image was initially posted to our Twitter feed by another user. We captured the tweet to flag it as inappropriate.
'Unfortunately the image was inadvertently included in a response to a customer. We immediately realized the error and removed our tweet. We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future.'
The young woman, Alex, tweeted directly to US Airways early on Monday morning that her flight to Portland had been delayed - demanding 'free stuff' because her vacation was off to a bad start.
In reply, the airlines official Twitter account replied, 'We don’t like to hear this, Alex. Please provide feedback to our Customer Relations team here,' and attached a photograph of the nude woman out to its 418,000 followers this afternoon.
US Airways have not explained why the photograph was sent out, but have offered a sincere and full apology.
'We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.'
Of course the tweet was deleted but spent 22 minutes online - enough time to cause a frenzy of sharing among incredulous users of the social media app.
When reached for comment, US Airways admited they were aware of the situation but could not explain it as of Monday afternoon.
The replies to the offensive tweet ranged from laughter to outrage.
It seems the tweet was originally sent as a bad joke to American Airlines and presumably someone at US Airways tried to copy and paste it to send to a friend, but inadvertently tweeted it out to genuine customers.
US Airways eventually said sorry in full for the gross error.
'We apologize for the inappropriate image we recently shared in a Twitter response. Our investigation has determined that the image was initially posted to our Twitter feed by another user. We captured the tweet to flag it as inappropriate.
'Unfortunately the image was inadvertently included in a response to a customer. We immediately realized the error and removed our tweet. We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future.'
Source : DailyMail , Twitter
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